Privacy Policy

At Eyo’s Laser Clinic ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://eyolaser.co.uk), make a booking, or interact with our services — in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Eyo Laser Clinic is a UK-based aesthetics and laser hair removal provider. We are the data controller responsible for your personal data.

Contact Details:
Eyo Laser Clinic
Email: privacy@eyolaser.co.uk
Website: https://eyolaser.co.uk

2. What Personal Data We Collect

We may collect and process the following personal data:

• Contact      details: Full name, email address, phone number
• Booking      details: Services booked, preferred date/time, clinic location
• Medical      and treatment data: Health information relevant to treatment (via      consultation forms)
• Marketing      preferences: Opt-ins for newsletters or offers
• Website      usage data: IP address, browser type, time zone, pages visited (via      cookies/analytics)

3. How We Use Your Data

We use your data for the following purposes:

• To      manage bookings, consultations, and appointments
• To      send booking confirmations, reminders, and follow-ups
• To      assess suitability for treatments and ensure client safety
• To      respond to enquiries or complaints
• To      send occasional marketing offers, only if you have opted in
• To      analyse and improve website performance

4. Legal Bases for Processing

We rely on the following legal bases:

• Consent     — for marketing communications
• Contractual      necessity — to fulfil bookings and provide services
• Legal      obligations — to maintain medical and treatment records
• Legitimate      interest — to improve service delivery and website experience

5. How We Store and Share Your Data

Your data is securely stored using third-party systems such as Vagaro, which complies with applicable data protection standards.

We do not sell your personal information. We may share it with:

• Our      staff and practitioners, for treatment purposes
• Trusted      service providers (e.g., Vagaro) for booking and email systems
• Legal      authorities, only when required to comply with the law

All data is stored securely, and access is restricted to authorised personnel only.

6. Your Rights Under UK GDPR

You have the right to:

• Access      the personal data we hold about you
• Request      correction of inaccurate data
• Request      erasure of your data (“right to be forgotten”)
• Object      to or restrict processing under certain conditions
• Withdraw      consent at any time for marketing
• Lodge      a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at: privacy@eyolaser.co.uk

7. Data Retention

We retain your data only as long as necessary to fulfil the purposes we collected it for, including legal and insurance obligations. Health and treatment records are typically kept for 7 years from the date of last treatment.

8. Cookies and Analytics

We use cookies and tracking technologies to enhance your experience and monitor website performance. You can adjust your browser settings to disable cookies, although this may affect certain functionalities.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page and, where appropriate, notified to you by email.

10. Contact Us

For privacy concerns, data access requests, or complaints, please contact:

Data Protection Officer
Eyo Laser Clinic
Email: privacy@eyolaser.co.uk
Website: https://eyolaser.co.uk